At Nora Trekker, we are committed to delivering your gear safely and efficiently. Our team ensures every order is packed with care and handled promptly to get your products to you in excellent condition.
Order Processing
All orders are processed within 1–2 business days after you place them. You will receive a confirmation email once your order has been successfully placed, followed by a notification when your order is out for delivery.
Please ensure that all shipping details (name, address, contact number) are correct at the time of checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete information.
Delivery Method
We offer Cash on Delivery across all our service areas. The exact delivery process may vary depending on your location and our logistics partner, but we strive to make it smooth and reliable every time.
A representative may contact you prior to delivery to confirm availability and address details.
Shipping Charges
Shipping fees, if applicable, will be clearly displayed at checkout before you complete your purchase. We aim to keep shipping costs minimal while ensuring reliable delivery.
Order Tracking
Once your order has been dispatched, you will receive tracking details (if available) via email or SMS, allowing you to monitor the status of your delivery.
Failed Deliveries
If a delivery attempt is unsuccessful due to unavailability or incorrect information, our courier partner may attempt re-delivery. If delivery fails after multiple attempts, the order may be returned to us. In such cases, additional shipping charges may apply for re-delivery.
Contact Us
If you have questions about your order or shipping process, please feel free to contact us:
Email: [email protected]